Road Angel problem

Registered the RA, but when I came to download the update, get an error message saying
"Error locating details of device. Please contact Blackspot".

Emailed Blackspot two days ago, but so far no reply (although I suppose they could still be on holiday).

Anyone else has this problem? Or any idea of what's up with it?(My PC recognises the RA and says it's properly installed)

Taken it out today. Took a while to locate the satellites, but other than saying it was out of date, it seems to work OK, spotting fixed cameras.

Talk about information overload though - radio on, both the Sat Nav and the RA talking at the same time, phone call......

 

They are probably still on hols. I emailed them with a problem when I first got mine and the replay was sent back within hours

 

It says on the site they're not in the office till the 29th

Need to get mine registered

Stella, think it says something about the problem you have in the trouble shooting section of the site.

http://www.blackspot.com/
Edited by: G_V_K

 

haven't yet tested my 175 RA <smugness>

 

Gary - I've been through all the support/trouble-shooting stuff, reinstalled etc, still no joy.

At one stage, it told me the server wasn't responding and after retrying, it gave up. Next time I tried, it went back to the original error message, so I guess I'll have to wait until they reopen.

Anyone else who has a New RA, what driver are you using? Mine is 1.05.04 and when I try to update, it says V3.2.3 UK on the box.

 

B*stard thing! I've got the same problem [:^(]

 

Gary - I got an email from them today:
Dear Sir You will receive an email today that will be confirmation of the registration. After that you will be able to update. Regards Technical Support Blackspot Interactive

But so far, the confirmation hasn't arrived....... [:^(]

 

Dear Sir

mine still keeps coming up "please register2 when i plug it in and when you right click on icon and synchronize it comes up "failed to connect to RA device, please check settings"

*goes and checks email for confirmation of registration*

 

I've got this mail - twice

Dear Road Angel User,

We are pleased to advise you that your Road Angel account will be activated within 24 hours. Please note: Your Road Angel will continue to display the message PLEASE REGISTER' each time you switch it on until you have completed your first update. If you have not already done so please download the PC Update Software by following the link below;

Please click here to download the New Road Angel PC update software.
(http://www.blackspot.com/downloads/software/ra1usb/roadange lusb.exe 6Mb -Self Extracting Zip)
This file also contains the USB Drivers and help files.

You will need Adobe Acrobat to open the Help Files.

For any technical difficulties please refer to our Support section

 

It starts to download the info, then it uploads the settings, then it's.....
Retrieving personal data from device
Successfully retrieved personal data from device
Uploading personal data to the server...... then I'm still waiting

 

Hmmmmm - if they've got time to write emails, why the heck couldn't they get on with the registration whilst they were at it?

Looks like I'll be driving home to Warwickshire tomorrow with the old Roadie instead. Anyway, now I come to think of it, it's quite reassuring being reminded every time I pass a petrol station (I might need some) or traffic lights (in case I didn't notice them!)

I'll give them one more day.... then I'll get cross (or crosser! ) ........

 

No help to you, but I can't imagine they are actually writing the emails - they look like standard automatically sent ones!

 

Retrieving personal data from device
Successfully retrieved personal data from device
Uploading personal data to the server.
Data uploaded successfully.
Downloading data from the server.
Downloading full update from the server.
The RoadAngel did not recognise the response from the server.

 

Retrieving personal data from device
Successfully retrieved personal data from device
Uploading personal data to the server.
Data uploaded successfully.
Downloading data from the server.
Downloading full update from the server.
The RoadAngel did not receive any data from the server.




Can anyone else that's trying to update their road angel

**STOP IT**

Then I may be able to update MINE
Edited by: G_V_K

 

You should be so lucky! Mine didn't attempt to upload or download anything at all! I wonder how Darryn's getting on with his? He's prolly smugly speeding around with his in full working order, instead of being on here

Anyway, what business have they got, taking holidays and sending out auto-emails? They should be at work, registering people! Damn work-shy lot!

 

Can anyone tell me how long the update usually takes to complete? It seems to be timing out after 30mins (on 512k BB)

 

a mixture of "Please Register" and "Data out of date" on the RA, and "failed to connect to RA, please check your settings" on PC

 

D - Have you followed the USB software instructions on the PDF files? - Go into device manager and enable RA - Install the driver from the folder etc etc?

 

mine has worked, i dunno what all the fuss is about ?


































[ ][muttering to self]now look at all you smug bastards with your road angels[/muttering to self] ][
Edited by: Tim_mk2

 

45%


my bad - i downloaded it to D drive and the wizard was only looking on C by default. ooops